Bank of America have the worst mortgage customer service?
My husband and I recently tried to refinancing our home with BOA. We hold been a BOA customer for several years now, enjoy a good credit rating, and were wanting to refinance and pay-off a portion of our existing mortgage. The representative at the branch be really helpful, but then the application be sent to the central mortgage department and everything became a disaster. The appraiser appraised the house at 40K lower than the market value. When we told BOA that an appraiser hadn't contacted us and, to the best of our wisdom, hadn't been out to the house, we were told to find at smallest comps in the price range we be looking for and they would send out another appraiser. We did, seven of them, but the mortgage department has but to respond.
Anyway, in the last two and a partially weeks, we have applied for and been approved for a refinance beside countrywide. A real appraiser appraised the house for what we thought it was worth.
Has anyone else have a bad experience with BOA?
Answers:
My husband is a TRUE estate agent and hates them. For the clients he’s had who go through BOA, the loan processors were slow and would not respond to him when he needed various things from them to complete the transaction. On the uncommon occasion he actually get to talk to someone, he was not impressed near their intelligence or service skills. The best part is that my brother-in-law is a branch assistant manager for BOA and his processor’s service be just as crappy for him as for the other clients.
i used to work there...and it's other the same news.
you apply for a mortgage..and never hear from the personal investor. they had us transfer the applications to another state....and we never hear from it again.
BofA also 'low-ball's a lot of appraisals.....even when I found better comps...our Underwriters didnt want to take it Source(s): http://carolinahomerates.com
Related Questions:
Now that the Federal Reserve mound is accepting desperate mortgage broadsheet as collateral will OPEC play the grease card..?
...by insisting that oil has more of an intrinsic attraction than real estate? The fed is lend money to banks and accepting the foreclosed mortgages as collateral. The oil producers are using this as an...
Anyway, in the last two and a partially weeks, we have applied for and been approved for a refinance beside countrywide. A real appraiser appraised the house for what we thought it was worth.
Has anyone else have a bad experience with BOA?
Answers:
My husband is a TRUE estate agent and hates them. For the clients he’s had who go through BOA, the loan processors were slow and would not respond to him when he needed various things from them to complete the transaction. On the uncommon occasion he actually get to talk to someone, he was not impressed near their intelligence or service skills. The best part is that my brother-in-law is a branch assistant manager for BOA and his processor’s service be just as crappy for him as for the other clients.
i used to work there...and it's other the same news.
you apply for a mortgage..and never hear from the personal investor. they had us transfer the applications to another state....and we never hear from it again.
BofA also 'low-ball's a lot of appraisals.....even when I found better comps...our Underwriters didnt want to take it Source(s): http://carolinahomerates.com
Related Questions:
Now that the Federal Reserve mound is accepting desperate mortgage broadsheet as collateral will OPEC play the grease card..?
...by insisting that oil has more of an intrinsic attraction than real estate? The fed is lend money to banks and accepting the foreclosed mortgages as collateral. The oil producers are using this as an...